Insurance complaints in Texas

The Texas Department of Insurance confirms and publishes every complaint it closes. Below, those complaints are set against how many policies each company actually writes in Texas — the only way to compare a carrier with eight million policies against one with fifty thousand.

10,233

Confirmed complaints

1,134,912,672

Policies in force

88 of 1,108

Companies graded

Auto insurance in Texas

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Fewest complaints for their size

A Essentia Insurance Company 0.36 A State Farm 0.40 A Texas Farm Bureau Underwriters 0.42 A Germania Select Insurance Company 0.45 A Texas Farm Bureau Casualty Insurance Company 0.55 A Progressive 0.68

Most complaints for their size

F Tesla Property & Casualty, Inc. 14.85 F Loya Insurance Company 5.94 F Old American County Mutual Fire Insurance Company 2.36 F Infinity County Mutual Insurance Company 2.32 F Goauto Insurance Company 2.32 F Home State County Mutual Insurance Company 1.84

Homeowners insurance in Texas

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Fewest complaints for their size

A American Modern Home Insurance Company 0.36 A Texas Windstorm Insurance Association 0.45 A Hochheim Prairie Farm Mutual Insurance Association 0.48 A Toggle Insurance Company 0.49 A Texas Fair Plan Association 0.51 B Lemonade 0.54

Most complaints for their size

F Ranchers And Farmers Mutual Insurance Company 1.67 F Nationwide 1.65 F American Economy Insurance Company 1.63 F Allstate 1.51 F American Family 1.36 D State Farm 1.24

Health insurance in Texas

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Fewest complaints for their size

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.13 A Chubb 0.13 A Dearborn Life Insurance Company 0.14 A Cmfg Life Insurance Company 0.15 A Lincoln Financial 0.16

Most complaints for their size

F Celtic Insurance Company 20.50 F Blue Cross Blue Shield 9.75 F Aetna 6.79 F Cigna 5.28 F UnitedHealthcare 4.78 F Humana 3.05

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.

Had a problem with an insurer in Texas?

Complaints to the Texas Department of Insurance are free to file and are what produce the numbers on this page. A confirmed complaint is one the department found the company was at fault on.

How to file a complaint →