Mutual of Omaha complaints
Across the state records we hold, Mutual of Omaha recorded 13 confirmed complaints against 7,767,716 policies in force — a complaint index of 0.26, about 74% below what its share of the market predicts.
Better than 91% of the 94 companies large enough to grade this period.
Mutual of Omaha writes through 3 separate licensed companies. Regulators file complaints against each one individually; the figures here combine them, because that is what a customer of Mutual of Omaha actually experiences. Every entity is listed at the bottom of this page.
By type of insurance
| Coverage | Grade | Complaint index | Complaints | Business written |
|---|---|---|---|---|
| Health insurance | A |
0.19
81% below market
raw 0.09
|
7 | 6,146,629 |
| Life & annuity | — |
1.44
1.4× the market rate
raw 5.51
|
6 | 1,621,087 |
| All lines | A |
0.26
74% below market
raw 0.16
|
13 | 7,767,716 |
What people complain about Mutual of Omaha for
Reasons as recorded by the regulator on complaints it confirmed. A complaint is "confirmed" when the department found the company was at fault — not merely that someone was unhappy.
Mutual of Omaha state by state
Insurance is regulated state by state, and a company's record can differ sharply between them. Each grade below is relative to that state's own market.
| State | Grade | Complaint index | Complaints | Most common reason |
|---|---|---|---|---|
| Texas | A |
0.26
74% below market
raw 0.16
|
13 | Delays (Claims Handling) |
How to file a complaint against Mutual of Omaha
Complaints are filed with your state department of insurance, not with us and not with the company. It is free, it is handled by a regulator with authority over the insurer's licence, and a complaint the department confirms is exactly what produces the numbers on this page next year.
Find your state's complaint form →Licensed companies included in these figures
Published so the grouping can be checked. NAIC codes are the identifiers regulators use, and are the basis on which these entities were matched.
Where these figures come from
- State insurance department filings. See data sources.
Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.