See all results →
Every company, graded Rankings by state & line Worst auto insurers Worst home insurers Worst health insurers Pet, motorcycle & other cover Compare two companies How to file a complaint How we grade Data sources
C

Farmers complaints

Across the state records we hold, Farmers recorded 233 confirmed complaints — a complaint index of 0.76, about 24% below what its share of the market predicts.

Better than 52% of the 94 companies large enough to grade this period.

Farmers writes through 27 separate licensed companies. Regulators file complaints against each one individually; the figures here combine them, because that is what a customer of Farmers actually experiences. Every entity is listed at the bottom of this page.

By type of insurance

Coverage Grade Complaint index Complaints Business written
Auto insurance B
0.77 23% below market
137 —
Health insurance —
1.00 about market average raw 0.00
0 26
Homeowners insurance C
0.76 24% below market
96 1,246,346
Workers’ compensation —
0.93 7% below market raw 0.00
0 9,928
All lines C
0.76 24% below market
233 —

What people complain about Farmers for

Reasons as recorded by the regulator on complaints it confirmed. A complaint is "confirmed" when the department found the company was at fault — not merely that someone was unhappy.

Cust Service Claim Handling; Delays (Claims Handling) 123
Delays (Claims Handling) 89
Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer 73
Delays (Claims Handling); Unsatisfactory Settle/Offer 52
Unsatisfactory Settle/Offer 45
Cust Service Claim Handling; Unsatisfactory Settle/Offer 45
Denial Of Claim 43
Non-Renewal 38

Farmers state by state

Insurance is regulated state by state, and a company's record can differ sharply between them. Each grade below is relative to that state's own market.

State Grade Complaint index Complaints Most common reason
New York —
1.30 1.3× the market rate raw 1.86
10 —
Texas C
0.74 26% below market
223 Cust Service Claim Handling; Delays (Claims Handling)

How to file a complaint against Farmers

Complaints are filed with your state department of insurance, not with us and not with the company. It is free, it is handled by a regulator with authority over the insurer's licence, and a complaint the department confirms is exactly what produces the numbers on this page next year.

Find your state's complaint form →

Licensed companies included in these figures

Published so the grouping can be checked. NAIC codes are the identifiers regulators use, and are the basis on which these entities were matched.

21St Century Assurance Company 21St Century Casualty Company 21St Century Centennial Insurance Company NAIC 34789 21St Century Indemnity Insurance Company NAIC 43974 21St Century Insurance Company NAIC 12963 21St Century North America Insurance Company NAIC 32220 21St Century Preferred Insurance Company 21St Century Premier Insurance Company NAIC 20796 21St Century Security Insurance Company NAIC 23833 Bristol West Specialty Insurance Company NAIC 33120 Farmers Insurance Company, Inc. Farmers Insurance Exchange NAIC 21652 Farmers Insurance Grp Farmers Texas County Mutual Insurance Company NAIC 24392 Fire Insurance Exchange NAIC 21660 Foremost County Mutual Insurance Company NAIC 29254 Foremost Insurance Company Grand Rapids, Michigan NAIC 11185 Foremost Lloyds Of Texas NAIC 41688 Foremost Property And Casualty Insurance Company NAIC 11800 Foremost Signature Insurance Company NAIC 41513 Illinois Farmers Insurance Company Mid-Century Insurance Company NAIC 21687 Mid-Century Insurance Company Of Texas NAIC 28673 Ohio Farmers Insurance Company NAIC 24104 Ranchers And Farmers Insurance Company Texas Farmers Insurance Company NAIC 21695 Truck Insurance Exchange NAIC 21709

Where these figures come from

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.