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C

Progressive complaints

Across the state records we hold, Progressive recorded 682 confirmed complaints — a complaint index of 0.70, about 30% below what its share of the market predicts.

Better than 54% of the 94 companies large enough to grade this period.

Progressive writes through 22 separate licensed companies. Regulators file complaints against each one individually; the figures here combine them, because that is what a customer of Progressive actually experiences. Every entity is listed at the bottom of this page.

By type of insurance

Coverage Grade Complaint index Complaints Business written
Auto insurance B
0.71 30% below market
682 —
Health insurance —
1.00 about market average raw 0.00
0 33
Homeowners insurance —
0.69 31% below market raw 0.00
0 44,130
Life & annuity —
1.00 about market average raw 0.00
0 82
All lines C
0.70 30% below market
682 —

What people complain about Progressive for

Reasons as recorded by the regulator on complaints it confirmed. A complaint is "confirmed" when the department found the company was at fault — not merely that someone was unhappy.

Cust Service Claim Handling; Delays (Claims Handling) 423
Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer 200
Delays (Claims Handling) 197
Cust Service Claim Handling; Unsatisfactory Settle/Offer 132
Delays (Claims Handling); Unsatisfactory Settle/Offer 109
Unsatisfactory Settle/Offer 96
Denial Of Claim 79
Cust Service Claim Handling 42

Progressive state by state

Insurance is regulated state by state, and a company's record can differ sharply between them. Each grade below is relative to that state's own market.

State Grade Complaint index Complaints Most common reason
New York B
0.93 7% below market
109 —
Texas C
0.67 33% below market
573 Cust Service Claim Handling; Delays (Claims Handling)

How to file a complaint against Progressive

Complaints are filed with your state department of insurance, not with us and not with the company. It is free, it is handled by a regulator with authority over the insurer's licence, and a complaint the department confirms is exactly what produces the numbers on this page next year.

Find your state's complaint form →

Licensed companies included in these figures

Published so the grouping can be checked. NAIC codes are the identifiers regulators use, and are the basis on which these entities were matched.

American Progressive Life And Health Insurance Company Of New York NAIC 80624 Progressive Advanced Insurance Company NAIC 11851 Progressive Casualty Insurance Company NAIC 24260 Progressive Choice Insurance Company Progressive Commercial Casualty Company Progressive County Mutual Insurance Company NAIC 29203 Progressive Direct Insurance Company NAIC 16322 Progressive Gulf Insurance Company Progressive Hawaii Insurance Corporation Progressive Max Insurance Company NAIC 24279 Progressive Mountain Insurance Company Progressive Northern Insurance Company NAIC 38628 Progressive Northwestern Insurance Company NAIC 42919 Progressive Paloverde Insurance Company Progressive Preferred Insurance Company NAIC 37834 Progressive Property Insurance Company Progressive Security Insurance Company Progressive Select Insurance Company Progressive Southeastern Insurance Company Progressive Specialty Insurance Company NAIC 32786 Progressive Universal Insurance Company Progressive West Insurance Company

Where these figures come from

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.