Progressive in Texas

The Texas Department of Insurance confirmed 573 complaints against Progressive on 6,318,877 policies of business — a complaint index of 0.67 against a Texas market average of 1.00.

Complaints against Progressive in Texas took a median of 71 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Auto insurance	A	0.68 32% below market	573	6,274,632
Health insurance	—	1.00 about market average raw 0.00	0	33
Homeowners insurance	—	0.69 31% below market raw 0.00	0	44,130
Life & annuity	—	1.00 about market average raw 0.00	0	82
All lines	C	0.67 33% below market	573	6,318,877

Why people complained

Cust Service Claim Handling; Delays (Claims Handling) 423

Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer 200

Delays (Claims Handling) 197

Cust Service Claim Handling; Unsatisfactory Settle/Offer 132

Delays (Claims Handling); Unsatisfactory Settle/Offer 109

Unsatisfactory Settle/Offer 96

Denial Of Claim 79

Cust Service Claim Handling 42

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.