Chubb in Texas

The Texas Department of Insurance confirmed 9 complaints against Chubb on 6,515,967 policies of business — a complaint index of 0.18 against a Texas market average of 1.00.

Complaints against Chubb in Texas took a median of 101 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Auto insurance	—	0.82 18% below market raw 0.57	4	51,867
Health insurance	A	0.13 87% below market raw 0.02	2	6,407,054
Homeowners insurance	—	0.82 18% below market raw 0.43	2	44,541
Workers’ compensation	—	1.01 about market average raw 1.08	1	12,505
All lines	A	0.18 82% below market raw 0.10	9	6,515,967

Why people complained

Cust Service Claim Handling; Delays (Claims Handling) 12

Delays (Claims Handling) 10

Unsatisfactory Settle/Offer 4

Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer 4

Delays (Claims Handling); Unsatisfactory Settle/Offer 2

Premium Notice 1

Denial Of Claim; Unsatisfactory Settle/Offer 1

Delays (Policyholder Service); Other; Premium Notice; Refund Of Premium 1

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A John Hancock Life & Health Insurance Company 0.00

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.