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Chubb complaints

Across the state records we hold, Chubb recorded 16 confirmed complaints — a complaint index of 0.24, about 77% below what its share of the market predicts.

Better than 94% of the 94 companies large enough to grade this period.

Chubb writes through 12 separate licensed companies. Regulators file complaints against each one individually; the figures here combine them, because that is what a customer of Chubb actually experiences. Every entity is listed at the bottom of this page.

By type of insurance

Coverage Grade Complaint index Complaints Business written
Auto insurance C
0.91 9% below market raw 0.84
11 —
Health insurance A
0.13 87% below market raw 0.02
2 6,407,054
Homeowners insurance —
0.82 18% below market raw 0.43
2 44,541
Workers’ compensation —
1.01 about market average raw 1.08
1 12,505
All lines A
0.24 77% below market raw 0.16
16 —

What people complain about Chubb for

Reasons as recorded by the regulator on complaints it confirmed. A complaint is "confirmed" when the department found the company was at fault — not merely that someone was unhappy.

Cust Service Claim Handling; Delays (Claims Handling) 12
Delays (Claims Handling) 10
Unsatisfactory Settle/Offer 4
Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer 4
Delays (Claims Handling); Unsatisfactory Settle/Offer 2
Premium Notice 1
Denial Of Claim; Unsatisfactory Settle/Offer 1
Delays (Policyholder Service); Other; Premium Notice; Refund Of Premium 1

Chubb state by state

Insurance is regulated state by state, and a company's record can differ sharply between them. Each grade below is relative to that state's own market.

State Grade Complaint index Complaints Most common reason
New York —
1.06 1.1× the market rate raw 1.15
7 —
Texas A
0.18 82% below market raw 0.10
9 Cust Service Claim Handling; Delays (Claims Handling)

How to file a complaint against Chubb

Complaints are filed with your state department of insurance, not with us and not with the company. It is free, it is handled by a regulator with authority over the insurer's licence, and a complaint the department confirms is exactly what produces the numbers on this page next year.

Find your state's complaint form →

Licensed companies included in these figures

Published so the grouping can be checked. NAIC codes are the identifiers regulators use, and are the basis on which these entities were matched.

Chubb Custom Insurance Company NAIC 38989 Chubb European Group Limited Chubb European Group Se Chubb Indemnity Insurance Company NAIC 12777 Chubb Lloyds Insurance Company Of Texas NAIC 27774 Chubb National Insurance Company NAIC 10052 Chubb Seguros Mexico, S.a. Federal Insurance Company NAIC 20281 Great Northern Insurance Company NAIC 20303 Pacific Indemnity Company NAIC 20346 Texas Pacific Indemnity Company Vigilant Insurance Company NAIC 20397

Where these figures come from

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.