Motorcycle insurance complaints
70 complaints against 13 motorcycle insurers, from state insurance department records. The regulator found the company at fault in 14.3% of them.
These companies are not graded — here is why
Every A–F grade on this site divides a company's complaints by how much business it writes, so a giant and a small carrier can be compared honestly. Regulators publish that denominator for auto, home, health and life cover — but not for motorcycle insurance. Ranking these companies by complaint count alone would rank them by size, which is exactly what the complaint index exists to avoid.
What the records do support is the outcome: of the complaints filed against a company, how often the department upheld them. That needs no denominator, and it is the column to read below.
70
Complaints on record
10
Found at fault
13
Companies
How often each motorcycle insurer was found at fault
Highest first. Only companies with at least 12 complaints on record appear here — below that a percentage is noise. Rates are pulled toward the motorcycle market average so a company with a dozen complaints cannot outrank one with two hundred.
| # | Company | Complaints | Found at fault | Most common reason |
|---|---|---|---|---|
| 1 | Progressive Texas | 27 | 11% 3 of 27 | Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer |
What motorcycle insurance complaints are actually about
Reasons as recorded by the department on every motorcycle complaint it closed.
Every company on record
| Progressive | 27 complaints | 11% upheld |
| GEICO | 9 complaints | too few to rate |
| Dairyland | 8 complaints | too few to rate |
| Allstate | 7 complaints | too few to rate |
| State Farm | 6 complaints | too few to rate |
| Liberty Mutual | 4 complaints | too few to rate |
| Sentry Select Insurance Company | 3 complaints | too few to rate |
| Redpoint County Mutual Insurance Company | 1 complaints | too few to rate |
| Old American County Mutual Fire Insurance Company | 1 complaints | too few to rate |
| National General | 1 complaints | too few to rate |
| Farmers | 1 complaints | too few to rate |
| Buy-Online Insurance Solutions, Llc | 1 complaints | too few to rate |
| American Access Casualty Company | 1 complaints | too few to rate |
Where these figures come from
- Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
- Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026
- New York State Department of Financial Services — Automobile Insurance Company Complaint Rankings (2009–2024) · retrieved 27 Aug 2026
Figures cover 2024–2026. Grades are rebuilt when regulators publish new files.
Had a problem with a motorcycle policy?
Complaints go to your state department of insurance, free of charge. A complaint the department upholds is exactly what appears in the figures on this page.
How to file a complaint →