Lemonade complaints
Across the state records we hold, Lemonade recorded 34 confirmed complaints against 682,162 policies in force — a complaint index of 0.54, about 46% below what its share of the market predicts.
Better than 66% of the 94 companies large enough to grade this period.
By type of insurance
| Coverage | Grade | Complaint index | Complaints | Business written |
|---|---|---|---|---|
| Homeowners insurance | B |
0.54
46% below market
raw 0.48
|
34 | 682,162 |
| All lines | B |
0.54
46% below market
raw 0.48
|
34 | 682,162 |
What people complain about Lemonade for
Reasons as recorded by the regulator on complaints it confirmed. A complaint is "confirmed" when the department found the company was at fault — not merely that someone was unhappy.
Lemonade state by state
Insurance is regulated state by state, and a company's record can differ sharply between them. Each grade below is relative to that state's own market.
| State | Grade | Complaint index | Complaints | Most common reason |
|---|---|---|---|---|
| Texas | B |
0.54
46% below market
raw 0.48
|
34 | Cust Service Claim Handling; Delays (Claims Handling) |
How to file a complaint against Lemonade
Complaints are filed with your state department of insurance, not with us and not with the company. It is free, it is handled by a regulator with authority over the insurer's licence, and a complaint the department confirms is exactly what produces the numbers on this page next year.
Find your state's complaint form →Licensed companies included in these figures
Published so the grouping can be checked. NAIC codes are the identifiers regulators use, and are the basis on which these entities were matched.
Where these figures come from
- State insurance department filings. See data sources.
Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.