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The General in Texas

The General does not write enough business in Texas for a complaint index to mean anything, so the figures below are published without a grade.

Complaints against The General in Texas took a median of 64 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Auto insurance	—	1.10 1.1× the market rate raw 19.99	1	368
All lines	—	1.10 1.1× the market rate raw 19.99	1	368

Delays (Claims Handling) 4

Cust Service Claim Handling; Delays (Claims Handling) 4

Denial Of Claim 3

Unsatisfactory Settle/Offer 1

Excessive Rates; Premium and Rating 1

Delays (Policyholder Service); Premium and Rating 1

Delays (Policyholder Service) 1

Delays (Claims Handling); Liability Dispute 1

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

Where these figures come from

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.