The General complaints
The General does not write enough business in the states we hold records for to be graded fairly. Small books produce complaint counts that are mostly chance, so the figures below are published without a letter rather than with a misleading one.
The General writes through 3 separate licensed companies. Regulators file complaints against each one individually; the figures here combine them, because that is what a customer of The General actually experiences. Every entity is listed at the bottom of this page.
By type of insurance
| Coverage | Grade | Complaint index | Complaints | Business written |
|---|---|---|---|---|
| Auto insurance | — |
1.58
1.6× the market rate
raw 9.11
|
7 | — |
| All lines | — |
1.58
1.6× the market rate
raw 9.11
|
7 | — |
What people complain about The General for
Reasons as recorded by the regulator on complaints it confirmed. A complaint is "confirmed" when the department found the company was at fault — not merely that someone was unhappy.
The General state by state
Insurance is regulated state by state, and a company's record can differ sharply between them. Each grade below is relative to that state's own market.
How to file a complaint against The General
Complaints are filed with your state department of insurance, not with us and not with the company. It is free, it is handled by a regulator with authority over the insurer's licence, and a complaint the department confirms is exactly what produces the numbers on this page next year.
Find your state's complaint form →Licensed companies included in these figures
Published so the grouping can be checked. NAIC codes are the identifiers regulators use, and are the basis on which these entities were matched.
Where these figures come from
- State insurance department filings. See data sources.
Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.