Sun Life Assurance Company Of Canada in Texas

The Texas Department of Insurance confirmed 9 complaints against Sun Life Assurance Company Of Canada on 2,629,152 policies of business — a complaint index of 0.52 against a Texas market average of 1.00.

Complaints against Sun Life Assurance Company Of Canada in Texas took a median of 116 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Health insurance	C	0.47 53% below market raw 0.27	7	2,050,155
Life & annuity	—	1.16 1.2× the market rate raw 5.14	2	578,997
All lines	B	0.52 48% below market raw 0.34	9	2,629,152

Why people complained

Cust Service Claim Handling; Delays (Claims Handling) 6

Denial Of Claim 4

Delays (Claims Handling) 4

Delays (Claims Handling); Unsatisfactory Settle/Offer 2

Denial Of Claim; Pre-Existing Condition 1

Denial Of Claim; Medical Necessity 1

Delays (Claims Handling); Denial Of Claim 1

Cust Srvc Policy Holder Srvcs; Delays (Policyholder Service); Refund Of Premium 1

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.