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B

Sun Life Assurance Company Of Canada complaints

Across the state records we hold, Sun Life Assurance Company Of Canada recorded 9 confirmed complaints against 2,629,152 policies in force — a complaint index of 0.52, about 48% below what its share of the market predicts.

Better than 67% of the 94 companies large enough to grade this period.

By type of insurance

Coverage Grade Complaint index Complaints Business written
Health insurance C
0.47 53% below market raw 0.27
7 2,050,155
Life & annuity —
1.16 1.2× the market rate raw 5.14
2 578,997
All lines B
0.52 48% below market raw 0.34
9 2,629,152

What people complain about Sun Life Assurance Company Of Canada for

Reasons as recorded by the regulator on complaints it confirmed. A complaint is "confirmed" when the department found the company was at fault — not merely that someone was unhappy.

Cust Service Claim Handling; Delays (Claims Handling) 6
Denial Of Claim 4
Delays (Claims Handling) 4
Delays (Claims Handling); Unsatisfactory Settle/Offer 2
Denial Of Claim; Pre-Existing Condition 1
Denial Of Claim; Medical Necessity 1
Delays (Claims Handling); Denial Of Claim 1
Cust Srvc Policy Holder Srvcs; Delays (Policyholder Service); Refund Of Premium 1

Sun Life Assurance Company Of Canada state by state

Insurance is regulated state by state, and a company's record can differ sharply between them. Each grade below is relative to that state's own market.

State Grade Complaint index Complaints Most common reason
Texas B
0.52 48% below market raw 0.34
9 Cust Service Claim Handling; Delays (Claims Handling)

How to file a complaint against Sun Life Assurance Company Of Canada

Complaints are filed with your state department of insurance, not with us and not with the company. It is free, it is handled by a regulator with authority over the insurer's licence, and a complaint the department confirms is exactly what produces the numbers on this page next year.

Find your state's complaint form →

Licensed companies included in these figures

Published so the grouping can be checked. NAIC codes are the identifiers regulators use, and are the basis on which these entities were matched.

Sun Life Assurance Company Of Canada NAIC 80802

Where these figures come from

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.