Loya Insurance Company in Texas

The Texas Department of Insurance confirmed 326 complaints against Loya Insurance Company on 342,820 policies of business — a complaint index of 5.94 against a Texas market average of 1.00.

Complaints against Loya Insurance Company in Texas took a median of 77 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Auto insurance	F	5.94 5.9× the market rate raw 7.00	326	342,820
All lines	F	5.94 5.9× the market rate raw 7.00	326	342,820

Why people complained

Cust Service Claim Handling; Delays (Claims Handling) 252

Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer 210

Delays (Claims Handling) 113

Delays (Claims Handling); Unsatisfactory Settle/Offer 51

Cust Service Claim Handling; Unsatisfactory Settle/Offer 43

Unsatisfactory Settle/Offer 40

Denial Of Claim 23

Cust Service Claim Handling 17

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.