Globe Life in Texas

The Texas Department of Insurance confirmed 29 complaints against Globe Life on 3,282,245 policies of business — a complaint index of 1.51 against a Texas market average of 1.00.

Complaints against Globe Life in Texas took a median of 83 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Health insurance	D	0.66 34% below market raw 0.42	6	1,122,994
Life & annuity	—	2.88 2.9× the market rate raw 15.85	23	2,159,251
All lines	D	1.51 1.5× the market rate raw 1.84	29	3,282,245

Why people complained

Delays (Policyholder Service) 14

Refund Of Premium 12

Cust Service Claim Handling; Delays (Claims Handling) 10

Cash Value; Delays (Policyholder Service) 10

Cust Srvc Policy Holder Srvcs; Delays (Policyholder Service) 5

Delays (Policyholder Service); Refund Of Premium 4

Delays (Claims Handling) 4

Cust Srvc Policy Holder Srvcs; Refund Of Premium 4

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.