Colonial Life And Accident Insurance Company in Texas

The Texas Department of Insurance confirmed 2 complaints against Colonial Life And Accident Insurance Company on 950,624 policies of business — a complaint index of 0.60 against a Texas market average of 1.00.

Complaints against Colonial Life And Accident Insurance Company in Texas took a median of 233 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Health insurance	—	0.55 45% below market raw 0.10	1	781,924
Life & annuity	—	1.09 1.1× the market rate raw 8.82	1	168,700
All lines	C	0.60 40% below market raw 0.20	2	950,624

Why people complained

Denial Of Claim; Unsatisfactory Settle/Offer 2

Denial Of Claim 2

Refund Of Premium 1

Denial Of Claim; Pre-Existing Condition 1

Delays (Claims Handling) 1

Cust Service Claim Handling; Delays (Policyholder Service); Denial Of Claim; Fraud; Insurer Fraud; Other; Unfair Discrim 1

Cash Value; Delays (Policyholder Service); Denial Of Claim; Post-Claim Underwriting; Unsatisfactory Settle/Offer 1

Cash Value; Delays (Policyholder Service) 1

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.