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B

Colonial Life And Accident Insurance Company complaints

Across the state records we hold, Colonial Life And Accident Insurance Company recorded 2 confirmed complaints against 950,624 policies in force — a complaint index of 0.60, about 40% below what its share of the market predicts.

Better than 60% of the 94 companies large enough to grade this period.

By type of insurance

Coverage Grade Complaint index Complaints Business written
Health insurance —
0.55 45% below market raw 0.10
1 781,924
Life & annuity —
1.09 1.1× the market rate raw 8.82
1 168,700
All lines B
0.60 40% below market raw 0.20
2 950,624

What people complain about Colonial Life And Accident Insurance Company for

Reasons as recorded by the regulator on complaints it confirmed. A complaint is "confirmed" when the department found the company was at fault — not merely that someone was unhappy.

Denial Of Claim; Unsatisfactory Settle/Offer 2
Denial Of Claim 2
Refund Of Premium 1
Denial Of Claim; Pre-Existing Condition 1
Delays (Claims Handling) 1
Cust Service Claim Handling; Delays (Policyholder Service); Denial Of Claim; Fraud; Insurer Fraud; Other; Unfair Discrim 1
Cash Value; Delays (Policyholder Service); Denial Of Claim; Post-Claim Underwriting; Unsatisfactory Settle/Offer 1
Cash Value; Delays (Policyholder Service) 1

Colonial Life And Accident Insurance Company state by state

Insurance is regulated state by state, and a company's record can differ sharply between them. Each grade below is relative to that state's own market.

State Grade Complaint index Complaints Most common reason
Texas C
0.60 40% below market raw 0.20
2 Denial Of Claim

How to file a complaint against Colonial Life And Accident Insurance Company

Complaints are filed with your state department of insurance, not with us and not with the company. It is free, it is handled by a regulator with authority over the insurer's licence, and a complaint the department confirms is exactly what produces the numbers on this page next year.

Find your state's complaint form →

Licensed companies included in these figures

Published so the grouping can be checked. NAIC codes are the identifiers regulators use, and are the basis on which these entities were matched.

Colonial Life And Accident Insurance Company NAIC 62049

Where these figures come from

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.