Centene in Texas

The Texas Department of Insurance confirmed 98 complaints against Centene on 4,635,680 policies of business — a complaint index of 1.56 against a Texas market average of 1.00.

Complaints against Centene in Texas took a median of 62 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Health insurance	F	1.56 1.6× the market rate raw 1.65	98	4,635,680
All lines	F	1.56 1.6× the market rate raw 1.65	98	4,635,680

Why people complained

Denial Of Claim 36

Delays (Claims Handling) 19

Access to Care; Delays (Policyholder Service); Inaccurate Provider Listing 18

Authorization Dispute; Denial Of Claim 12

Denial Of Claim; Timely Filing Deficiency 7

Unsatisfactory Settle/Offer 6

Cust Srvc Policy Holder Srvcs; Delays (Policyholder Service) 6

Cust Service Claim Handling; Denial Of Claim 6

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.