Is Centene good at handling complaints?

Across the states we hold records for, Centene recorded 98 confirmed complaints against 4,635,680 policies in force. That is a complaint index of 1.56, where 1.00 is the market average, so it earns a PolicyGrades grade of F.

What do people complain about Centene for?

The most common confirmed complaint reason recorded against Centene is “Denial Of Claim”, with 36 complaints.

How do I file a complaint against Centene?

Complaints go to your state department of insurance, not to us. They are free to file, and a complaint the department confirms is what appears in these figures the following year.

Centene complaints

Across the state records we hold, Centene recorded 98 confirmed complaints against 4,635,680 policies in force — a complaint index of 1.56, or 1.6 times what its share of the market predicts.

Better than 19% of the 94 companies large enough to grade this period.

Centene writes through 14 separate licensed companies. Regulators file complaints against each one individually; the figures here combine them, because that is what a customer of Centene actually experiences. Every entity is listed at the bottom of this page.

By type of insurance

Coverage	Grade	Complaint index	Complaints	Business written
Health insurance	F	1.56 1.6× the market rate raw 1.65	98	4,635,680
All lines	F	1.56 1.6× the market rate raw 1.65	98	4,635,680

What people complain about Centene for

Reasons as recorded by the regulator on complaints it confirmed. A complaint is "confirmed" when the department found the company was at fault — not merely that someone was unhappy.

Denial Of Claim 36

Delays (Claims Handling) 19

Access to Care; Delays (Policyholder Service); Inaccurate Provider Listing 18

Authorization Dispute; Denial Of Claim 12

Denial Of Claim; Timely Filing Deficiency 7

Unsatisfactory Settle/Offer 6

Cust Srvc Policy Holder Srvcs; Delays (Policyholder Service) 6

Cust Service Claim Handling; Denial Of Claim 6

Centene state by state

Insurance is regulated state by state, and a company's record can differ sharply between them. Each grade below is relative to that state's own market.

State	Grade	Complaint index	Complaints	Most common reason
Texas	F	1.56 1.6× the market rate raw 1.65	98	Denial Of Claim

How to file a complaint against Centene

Complaints are filed with your state department of insurance, not with us and not with the company. It is free, it is handled by a regulator with authority over the insurer's licence, and a complaint the department confirms is exactly what produces the numbers on this page next year.

Find your state's complaint form →

Licensed companies included in these figures

Published so the grouping can be checked. NAIC codes are the identifiers regulators use, and are the basis on which these entities were matched.

Ambetter From Superior Healthplan Ambetter From Superior Helathplan Ambetter Superior Health Plan Centene Venture Insurance Company Texas NAIC 16990 Health Net Life Insurance Company Health Net Of California, Inc. Superior Healthplan Community Solutions, Inc. NAIC 15912 Superior Healthplan Network NAIC 71013 Superior Healthplan, Inc. NAIC 95647 Wellcare Health Insurance Of Arizona, Inc. Wellcare Health Plans Of Texas, L.l.c. Wellcare National Health Insurance Company NAIC 16342 Wellcare Of Texas, Inc. NAIC 12964 Wellcare Prescription Insurance, Inc. NAIC 10155

Where these figures come from

State insurance department filings. See data sources.

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.