Celtic Insurance Company in Texas

The Texas Department of Insurance confirmed 503 complaints against Celtic Insurance Company on 1,175,381 policies of business — a complaint index of 20.50 against a Texas market average of 1.00.

Complaints against Celtic Insurance Company in Texas took a median of 88 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Health insurance	F	20.50 20.5× the market rate raw 33.49	503	1,175,381
All lines	F	20.50 20.5× the market rate raw 33.49	503	1,175,381

Why people complained

Delays (Claims Handling) 163

Denial Of Claim 68

Delays (Claims Handling); Unsatisfactory Settle/Offer 40

Balance Billing; Unsatisfactory Settle/Offer 36

Denial Of Claim; Unsatisfactory Settle/Offer 33

Authorization Dispute; Denial Of Claim 30

Unsatisfactory Settle/Offer 27

Cust Service Claim Handling; Denial Of Claim 26

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.