USAA in Texas

The Texas Department of Insurance confirmed 417 complaints against USAA on 3,341,006 policies of business — a complaint index of 1.21 against a Texas market average of 1.00.

Complaints against USAA in Texas took a median of 79 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Auto insurance	D	1.52 1.5× the market rate	297	1,412,031
Health insurance	—	1.07 1.1× the market rate raw 1.71	2	91,511
Homeowners insurance	C	0.78 22% below market	114	1,430,319
Life & annuity	—	1.36 1.4× the market rate raw 14.62	4	407,145
All lines	D	1.21 1.2× the market rate	417	3,341,006

Why people complained

Cust Service Claim Handling; Delays (Claims Handling) 342

Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer 189

Delays (Claims Handling) 145

Cust Service Claim Handling; Unsatisfactory Settle/Offer 92

Delays (Claims Handling); Unsatisfactory Settle/Offer 86

Unsatisfactory Settle/Offer 75

Denial Of Claim 50

Cust Service Claim Handling 27

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.