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Universal North America Insurance Company in Texas

Universal North America Insurance Company does not write enough business in Texas for a complaint index to mean anything, so the figures below are published without a grade.

Complaints against Universal North America Insurance Company in Texas took a median of 82 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Homeowners insurance	—	0.89 11% below market raw 0.58	2	33,423
All lines	—	0.89 11% below market raw 0.58	2	33,423

Why people complained

Delays (Claims Handling) 7

Cust Service Claim Handling; Delays (Claims Handling) 5

Unsatisfactory Settle/Offer 4

Denial Of Claim 2

Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer 2

Increased Dwelling Coverage; Non-Renewal 1

Delays (Policyholder Service); Refund Of Premium 1

Cust Service Claim Handling; Unsatisfactory Settle/Offer 1

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.