UnitedHealthcare in Texas

The Texas Department of Insurance confirmed 478 complaints against UnitedHealthcare on 7,458,728 policies of business — a complaint index of 4.78 against a Texas market average of 1.00.

Complaints against UnitedHealthcare in Texas took a median of 125 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Health insurance	F	4.78 4.8× the market rate raw 5.19	478	7,201,438
Life & annuity	—	0.98 about market average raw 0.00	0	257,290
All lines	F	4.78 4.8× the market rate raw 5.18	478	7,458,728

Why people complained

Denial Of Claim 547

Unsatisfactory Settle/Offer 361

Denial Of Claim; Unsatisfactory Settle/Offer 247

Unsatisfactory Settle/Offer; Usual And Customary 195

Delays (Claims Handling) 133

Recoupment Of Claims Payment; Unsatisfactory Settle/Offer; Usual And Customary 124

Balance Billing; Unsatisfactory Settle/Offer 97

Recoupment Of Claims Payment; Unsatisfactory Settle/Offer 88

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.