Travelers in Texas

The Texas Department of Insurance confirmed 70 complaints against Travelers on 872,941 policies of business — a complaint index of 0.81 against a Texas market average of 1.00.

Complaints against Travelers in Texas took a median of 82 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Auto insurance	—	0.87 13% below market raw 0.65	4	45,414
Health insurance	—	1.00 about market average raw 0.00	0	1,906
Homeowners insurance	C	0.88 12% below market	66	731,235
Life & annuity	—	1.00 about market average raw 0.00	0	11
Workers’ compensation	—	0.59 41% below market raw 0.00	0	94,375
All lines	C	0.81 19% below market	70	872,941

Why people complained

Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer 46

Unsatisfactory Settle/Offer 43

Cust Service Claim Handling; Delays (Claims Handling) 43

Delays (Claims Handling) 26

Delays (Claims Handling); Unsatisfactory Settle/Offer 24

Cust Service Claim Handling; Unsatisfactory Settle/Offer 21

Denial Of Claim 15

Premium and Rating 7

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.