Transamerica in Texas

The Texas Department of Insurance confirmed 91 complaints against Transamerica on 1,774,688 policies of business — a complaint index of 4.29 against a Texas market average of 1.00.

Complaints against Transamerica in Texas took a median of 97 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Health insurance	F	1.65 1.6× the market rate raw 2.15	28	1,020,365
Life & annuity	—	6.95 6.9× the market rate raw 124.30	63	754,323
All lines	F	4.29 4.3× the market rate raw 6.72	91	1,774,688

Why people complained

Cust Service Claim Handling; Delays (Claims Handling) 32

Delays (Claims Handling) 26

Delays (Policyholder Service) 21

Unsatisfactory Settle/Offer 9

Refund Of Premium 9

Denial Of Claim 8

Delays (Policyholder Service); Refund Of Premium 7

Cust Srvc Policy Holder Srvcs; Delays (Policyholder Service) 7

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.