The Hartford in Texas

The Texas Department of Insurance confirmed 27 complaints against The Hartford on 6,476,494 policies of business — a complaint index of 0.38 against a Texas market average of 1.00.

Complaints against The Hartford in Texas took a median of 88 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Auto insurance	B	0.72 28% below market raw 0.51	7	100,101
Health insurance	B	0.27 73% below market raw 0.14	8	4,495,197
Homeowners insurance	—	1.20 1.2× the market rate raw 1.45	12	79,477
Life & annuity	—	0.90 10% below market raw 0.00	0	1,703,109
Workers’ compensation	—	0.58 42% below market raw 0.00	0	98,610
All lines	A	0.38 62% below market raw 0.31	27	6,476,494

Why people complained

Cust Service Claim Handling; Delays (Claims Handling) 31

Unsatisfactory Settle/Offer 16

Delays (Claims Handling) 16

Denial Of Claim 9

Delays (Claims Handling); Unsatisfactory Settle/Offer 7

Delays (Policyholder Service); Refund Of Premium 6

Cust Service Claim Handling; Denial Of Claim 6

Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer 5

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.