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Root in Texas

Root does not write enough business in Texas for a complaint index to mean anything, so the figures below are published without a grade.

Complaints against Root in Texas took a median of 96 days to close.

By type of insurance in Texas

CoverageGrade IndexComplaints Business written
Auto insurance —
1.12 1.1× the market rate raw 2.80
2 5,264
All lines —
1.12 1.1× the market rate raw 2.80
2 5,264

Why people complained

Cust Service Claim Handling; Delays (Claims Handling) 6
Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer 4
Delays (Claims Handling) 3
Cust Service Claim Handling; Unsatisfactory Settle/Offer 2
Liability Dispute 1
Delays (Policyholder Service); Premium and Rating 1
Delays (Policyholder Service); Other 1
Delays (Policyholder Service) 1

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.