Prudential in Texas

The Texas Department of Insurance confirmed 20 complaints against Prudential on 3,856,787 policies of business — a complaint index of 0.98 against a Texas market average of 1.00.

Complaints against Prudential in Texas took a median of 89 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Health insurance	C	0.45 55% below market raw 0.16	3	1,487,745
Life & annuity	—	2.33 2.3× the market rate raw 10.68	17	2,369,042
All lines	D	0.98 about market average	20	3,856,787

Why people complained

Delays (Policyholder Service) 8

Cust Service Claim Handling; Delays (Claims Handling) 8

Cust Srvc Policy Holder Srvcs; Delays (Policyholder Service) 6

Cash Value; Delays (Policyholder Service) 6

Delays (Claims Handling) 5

Denial Of Claim 4

Unsatisfactory Settle/Offer 2

Premium and Rating 2

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.