Principal in Texas

The Texas Department of Insurance confirmed 5 complaints against Principal on 2,725,567 policies of business — a complaint index of 0.50 against a Texas market average of 1.00.

Complaints against Principal in Texas took a median of 121 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Health insurance	C	0.48 52% below market raw 0.21	4	1,487,513
Life & annuity	—	1.02 about market average raw 1.20	1	1,238,054
All lines	B	0.50 50% below market raw 0.25	5	2,725,567

Why people complained

Denial Of Claim; Unsatisfactory Settle/Offer 4

Denial Of Claim 4

Unsatisfactory Settle/Offer 3

Denial Of Claim; Medical Necessity 3

Delays (Claims Handling) 2

Recoupment Of Claims Payment 1

Prior Authorization 1

Medical Necessity; Unsatisfactory Settle/Offer 1

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.