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Pacific Life in Texas

Pacific Life does not write enough business in Texas for a complaint index to mean anything, so the figures below are published without a grade.

Complaints against Pacific Life in Texas took a median of 56 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Health insurance	—	0.99 about market average raw 0.00	0	10,203
Life & annuity	—	1.28 1.3× the market rate raw 20.05	3	222,659
All lines	—	1.27 1.3× the market rate raw 10.71	3	232,862

Misrepresentation 1

Delays (Policyholder Service); Premium Notice 1

Cust Srvc Policy Holder Srvcs; Refund Of Premium 1

Cust Srvc Policy Holder Srvcs; Health Privacy 1

Cust Srvc Policy Holder Srvcs; Delays (Policyholder Service); Premium Notice 1

Cust Service Claim Handling; Disclosure Of Benefits; Material Change To Contract; Notice Requirements 1

Cash Value; Delays (Policyholder Service); Refund Of Premium 1

Cash Value; Cust Srvc Policy Holder Srvcs; Refund Of Premium 1

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

Where these figures come from

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.