Old American County Mutual Fire Insurance Company in Texas

The Texas Department of Insurance confirmed 205 complaints against Old American County Mutual Fire Insurance Company on 597,955 policies of business — a complaint index of 2.36 against a Texas market average of 1.00.

Complaints against Old American County Mutual Fire Insurance Company in Texas took a median of 77 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Auto insurance	F	2.36 2.4× the market rate raw 2.52	205	597,955
All lines	F	2.36 2.4× the market rate raw 2.52	205	597,955

Why people complained

Cust Service Claim Handling; Delays (Claims Handling) 383

Delays (Claims Handling) 245

Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer 89

Delays (Claims Handling); Unsatisfactory Settle/Offer 74

Denial Of Claim 53

Unsatisfactory Settle/Offer 49

Cust Service Claim Handling; Delays (Claims Handling); Denial Of Claim 16

Cust Service Claim Handling 15

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.