MetLife in Texas

The Texas Department of Insurance confirmed 111 complaints against MetLife on 20,649,430 policies of business — a complaint index of 0.61 against a Texas market average of 1.00.

Complaints against MetLife in Texas took a median of 89 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Health insurance	D	0.52 48% below market	92	14,448,780
Life & annuity	—	2.05 2.0× the market rate raw 4.56	19	6,200,650
All lines	C	0.61 39% below market	111	20,649,430

Why people complained

Cust Service Claim Handling; Delays (Claims Handling) 48

Delays (Claims Handling) 46

Denial Of Claim 39

Unsatisfactory Settle/Offer 24

Delays (Policyholder Service) 22

Delays (Claims Handling); Unsatisfactory Settle/Offer 10

Denial Of Claim; Unsatisfactory Settle/Offer 9

Cust Service Claim Handling; Denial Of Claim 8

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.