Mercury Insurance in Texas

The Texas Department of Insurance confirmed 9 complaints against Mercury Insurance on 93,532 policies of business — a complaint index of 0.84 against a Texas market average of 1.00.

Complaints against Mercury Insurance in Texas took a median of 71 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Auto insurance	B	0.84 16% below market raw 0.71	9	93,532
All lines	C	0.84 16% below market raw 0.71	9	93,532

Why people complained

Cust Service Claim Handling; Delays (Claims Handling) 16

Delays (Claims Handling) 11

Delays (Claims Handling); Unsatisfactory Settle/Offer 5

Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer 4

Refund Of Premium 3

Unsatisfactory Settle/Offer 2

Denial Of Claim 2

Cust Service Claim Handling; Unsatisfactory Settle/Offer 2

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.