Life Insurance Company Of North America in Texas

The Texas Department of Insurance confirmed 22 complaints against Life Insurance Company Of North America on 6,113,082 policies of business — a complaint index of 0.44 against a Texas market average of 1.00.

Complaints against Life Insurance Company Of North America in Texas took a median of 114 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Health insurance	B	0.40 60% below market raw 0.31	19	4,858,098
Life & annuity	—	1.20 1.2× the market rate raw 3.56	3	1,254,984
All lines	A	0.44 56% below market raw 0.35	22	6,113,082

Why people complained

Denial Of Claim 13

Cust Service Claim Handling; Delays (Claims Handling) 11

Unsatisfactory Settle/Offer 4

Denial Of Claim; Unsatisfactory Settle/Offer 4

Cust Service Claim Handling; Unsatisfactory Settle/Offer 4

Delays (Claims Handling) 3

Cust Service Claim Handling; Denial Of Claim 2

Cust Service Claim Handling 2

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.