Liberty Mutual in Texas

The Texas Department of Insurance confirmed 158 complaints against Liberty Mutual on 1,169,981 policies of business — a complaint index of 1.13 against a Texas market average of 1.00.

Complaints against Liberty Mutual in Texas took a median of 89 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Auto insurance	C	1.10 1.1× the market rate	80	529,364
Health insurance	—	1.10 1.1× the market rate raw 2,114.90	1	37
Homeowners insurance	D	1.13 1.1× the market rate	76	634,142
Workers’ compensation	—	1.05 about market average raw 2.09	1	6,438
All lines	D	1.13 1.1× the market rate	158	1,169,981

Why people complained

Cust Service Claim Handling; Delays (Claims Handling) 180

Delays (Claims Handling) 140

Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer 124

Delays (Claims Handling); Unsatisfactory Settle/Offer 79

Unsatisfactory Settle/Offer 70

Cust Service Claim Handling; Unsatisfactory Settle/Offer 49

Denial Of Claim 42

Cust Service Claim Handling 17

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.