Humana in Texas

The Texas Department of Insurance confirmed 81 complaints against Humana on 1,641,158 policies of business — a complaint index of 3.04 against a Texas market average of 1.00.

Complaints against Humana in Texas took a median of 158 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Health insurance	F	3.05 3.0× the market rate raw 4.08	81	1,554,923
Life & annuity	—	0.99 about market average raw 0.00	0	86,235
All lines	F	3.04 3.0× the market rate raw 4.06	81	1,641,158

Why people complained

Unsatisfactory Settle/Offer 256

Prompt Pay 168

Denial Of Claim 162

Delays (Claims Handling) 137

Unsatisfactory Settle/Offer; Usual And Customary 115

Denial Of Claim; Unsatisfactory Settle/Offer 96

Delays (Claims Handling); Unsatisfactory Settle/Offer 40

Prompt Pay; SB418 Rule Violation 35

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.