Hippo in Texas

The Texas Department of Insurance confirmed 18 complaints against Hippo on 191,147 policies of business — a complaint index of 0.93 against a Texas market average of 1.00.

Complaints against Hippo in Texas took a median of 67 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Auto insurance	—	0.94 6% below market raw 0.00	0	4,421
Homeowners insurance	D	0.95 about market average	18	186,726
All lines	D	0.93 7% below market	18	191,147

Why people complained

Cust Service Claim Handling; Delays (Claims Handling) 17

Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer 11

Unsatisfactory Settle/Offer 4

Delays (Policyholder Service); Refund Of Premium 4

Delays (Claims Handling); Unsatisfactory Settle/Offer 4

Delays (Claims Handling) 4

Cust Service Claim Handling; Delays (Claims Handling); Denial Of Claim 2

Cancellation 2

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.