Esurance in Texas
Esurance does not write enough business in Texas for a complaint index to mean anything, so the figures below are published without a grade.
Complaints against Esurance in Texas took a median of 69 days to close.
By type of insurance in Texas
| Coverage | Grade | Index | Complaints | Business written |
|---|---|---|---|---|
| Auto insurance | — |
1.18
1.2× the market rate
raw 1.85
|
5 | 19,916 |
| Homeowners insurance | — |
1.24
1.2× the market rate
raw 6.59
|
3 | 4,372 |
| All lines | — |
1.37
1.4× the market rate
raw 2.53
|
8 | 24,288 |
Why people complained
Cust Service Claim Handling; Delays (Claims Handling)
33
Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer
14
Delays (Claims Handling)
13
Delays (Claims Handling); Unsatisfactory Settle/Offer
5
Cust Service Claim Handling; Unsatisfactory Settle/Offer
5
Premium and Rating
4
Delays (Policyholder Service); Refund Of Premium
3
Unsatisfactory Settle/Offer
2
Least complained-about insurers in Texas
Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.
Where these figures come from
- Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
- Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026
Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.