Consumers County Mutual Insurance Company in Texas

The Texas Department of Insurance confirmed 37 complaints against Consumers County Mutual Insurance Company on 386,422 policies of business — a complaint index of 0.75 against a Texas market average of 1.00.

Complaints against Consumers County Mutual Insurance Company in Texas took a median of 86 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Auto insurance	B	0.74 26% below market	36	385,522
Homeowners insurance	—	1.09 1.1× the market rate raw 10.68	1	900
All lines	C	0.75 25% below market	37	386,422

Why people complained

Cust Service Claim Handling; Delays (Claims Handling) 37

Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer 15

Delays (Claims Handling) 13

Delays (Claims Handling); Unsatisfactory Settle/Offer 10

Delays (Policyholder Service); Refund Of Premium 8

Denial Of Claim 5

Cust Srvc Policy Holder Srvcs; Delays (Policyholder Service); Refund Of Premium 5

Cust Service Claim Handling; Unsatisfactory Settle/Offer 5

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.