Cigna in Texas

The Texas Department of Insurance confirmed 559 complaints against Cigna on 7,669,175 policies of business — a complaint index of 5.30 against a Texas market average of 1.00.

Complaints against Cigna in Texas took a median of 116 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Health insurance	F	5.28 5.3× the market rate raw 5.72	557	7,618,180
Life & annuity	—	1.20 1.2× the market rate raw 58.37	2	50,995
All lines	F	5.30 5.3× the market rate raw 5.74	559	7,669,175

Why people complained

Bad Faith Participation; Cust Service Claim Handling; Delays (Claims Handling); Denial Of Claim; Unsatisfactory Settle/O 196

Delays (Claims Handling) 94

Delays (Claims Handling); Denial Of Claim 88

Cust Service Claim Handling; Delays (Claims Handling); Denial Of Claim 77

Unsatisfactory Settle/Offer 73

Denial Of Claim 62

Cust Service Claim Handling; Delays (Claims Handling) 48

Delays (Claims Handling); Unsatisfactory Settle/Offer 25

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.