Blue Cross Blue Shield in Texas

The Texas Department of Insurance confirmed 758 complaints against Blue Cross Blue Shield on 5,423,413 policies of business — a complaint index of 9.74 against a Texas market average of 1.00.

Complaints against Blue Cross Blue Shield in Texas took a median of 110 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Health insurance	F	9.75 9.7× the market rate raw 11.02	758	5,383,763
Life & annuity	—	1.00 about market average raw 0.00	0	39,650
All lines	F	9.74 9.7× the market rate raw 11.01	758	5,423,413

Why people complained

Unsatisfactory Settle/Offer 364

Denial Of Claim 287

Balance Billing; Unsatisfactory Settle/Offer 231

Delays (Policyholder Service) 199

Delays (Claims Handling) 150

Denial Of Claim; Unsatisfactory Settle/Offer 147

Unsatisfactory Settle/Offer; Usual And Customary 117

Usual And Customary 94

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.