Auto Club Indemnity Company in Texas

The Texas Department of Insurance confirmed 32 complaints against Auto Club Indemnity Company on 368,761 policies of business — a complaint index of 0.87 against a Texas market average of 1.00.

Complaints against Auto Club Indemnity Company in Texas took a median of 72 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Homeowners insurance	C	0.87 13% below market	32	368,761
All lines	C	0.87 13% below market	32	368,761

Why people complained

Cust Service Claim Handling; Delays (Claims Handling) 13

Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer 11

Cancellation 9

Premium and Rating 8

Denial Of Claim 8

Delays (Policyholder Service); Refund Of Premium 5

Cust Srvc Policy Holder Srvcs; Delays (Policyholder Service); Refund Of Premium 5

Cust Service Claim Handling; Unsatisfactory Settle/Offer 5

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.