Assurant in Texas

The Texas Department of Insurance confirmed 58 complaints against Assurant on 678,171 policies of business — a complaint index of 0.84 against a Texas market average of 1.00.

Complaints against Assurant in Texas took a median of 78 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Auto insurance	—	1.16 1.2× the market rate raw 6.41	2	2,294
Health insurance	—	1.00 about market average raw 0.00	0	82
Homeowners insurance	C	0.82 18% below market	56	675,795
All lines	C	0.84 16% below market	58	678,171

Why people complained

Cust Service Claim Handling; Delays (Claims Handling) 79

Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer 35

Delays (Claims Handling) 14

Denial Of Claim 8

Cust Service Claim Handling; Delays (Claims Handling); Denial Of Claim 7

Refund Of Premium 6

Delays (Claims Handling); Unsatisfactory Settle/Offer 6

Unsatisfactory Settle/Offer 5

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.