American Heritage Life Insurance Company in Texas

The Texas Department of Insurance confirmed 3 complaints against American Heritage Life Insurance Company on 1,063,477 policies of business — a complaint index of 0.57 against a Texas market average of 1.00.

Complaints against American Heritage Life Insurance Company in Texas took a median of 123 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Health insurance	D	0.53 47% below market raw 0.16	2	985,268
Life & annuity	—	1.09 1.1× the market rate raw 19.03	1	78,209
All lines	B	0.57 43% below market raw 0.24	3	1,063,477

Why people complained

Cust Service Claim Handling; Delays (Claims Handling) 3

Refund Of Premium 1

Misrepresentation; Refund Of Premium 1

Denial Of Claim; Pre-Existing Condition 1

Delays (Underwriting); Denial Of Claim 1

Delays (Claims Handling); Denial Of Claim; Unsatisfactory Settle/Offer 1

Cust Srvc Policy Holder Srvcs; Delays (Policyholder Service); Refund Of Premium 1

Cust Service Claim Handling; Unsatisfactory Settle/Offer 1

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.