American Family in Texas
The Texas Department of Insurance confirmed 154 complaints against American Family on 3,100,142 policies of business — a complaint index of 1.33 against a Texas market average of 1.00.
Complaints against American Family in Texas took a median of 76 days to close.
By type of insurance in Texas
| Coverage | Grade | Index | Complaints | Business written |
|---|---|---|---|---|
| Auto insurance | C |
0.92
8% below market
raw 0.84
|
9 | 79,248 |
| Health insurance | D |
1.20
1.2× the market rate
raw 1.27
|
35 | 2,156,131 |
| Homeowners insurance | F |
1.36
1.4× the market rate
|
105 | 716,434 |
| Life & annuity | — |
1.49
1.5× the market rate
raw 50.17
|
5 | 148,326 |
| Workers’ compensation | — |
1.00
about market average
raw 0.00
|
0 | 3 |
| All lines | D |
1.33
1.3× the market rate
|
154 | 3,100,142 |
Why people complained
Least complained-about insurers in Texas
Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.
Where these figures come from
- Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
- Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026
Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.