Aetna in Texas

The Texas Department of Insurance confirmed 223 complaints against Aetna on 1,890,446 policies of business — a complaint index of 6.85 against a Texas market average of 1.00.

Complaints against Aetna in Texas took a median of 150 days to close.

By type of insurance in Texas

Coverage	Grade	Index	Complaints	Business written
Health insurance	F	6.79 6.8× the market rate raw 9.20	221	1,879,140
Life & annuity	—	1.20 1.2× the market rate raw 263.27	2	11,306
All lines	F	6.85 6.8× the market rate raw 9.28	223	1,890,446

Why people complained

Unsatisfactory Settle/Offer 136

Denial Of Claim 105

Prompt Pay; SB418 Rule Violation 74

Delays (Claims Handling); Prompt Pay; SB418 Rule Violation 72

Delays (Claims Handling) 67

Denial Of Claim; Unsatisfactory Settle/Offer 51

Prompt Pay 40

Inaccurate Provider Listing 39

Least complained-about insurers in Texas

Ranked on the same measure. This is a complaint record, not a recommendation — price, coverage and claim outcomes are not measured here.

A John Hancock Life Insurance Company (U.s.a.) 0.01 A Vision Service Plan Insurance Company 0.02 A Dearborn Life Insurance Company 0.00 A Cmfg Life Insurance Company 0.04 A Chubb 0.10

Where these figures come from

Texas Department of Insurance — Complaint indexes and policy counts for insurance companies (2019–2025) · retrieved 27 Aug 2026
Texas Department of Insurance — Insurance complaints: all data (2011–2026) · retrieved 27 Aug 2026

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.