New York Life complaints
New York Life does not write enough business in the states we hold records for to be graded fairly. Small books produce complaint counts that are mostly chance, so the figures below are published without a letter rather than with a misleading one.
New York Life writes through 3 separate licensed companies. Regulators file complaints against each one individually; the figures here combine them, because that is what a customer of New York Life actually experiences. Every entity is listed at the bottom of this page.
By type of insurance
| Coverage | Grade | Complaint index | Complaints | Business written |
|---|---|---|---|---|
| Health insurance | — |
1.14
1.1× the market rate
raw 1.79
|
4 | 175,044 |
| Life & annuity | — |
1.30
1.3× the market rate
raw 4.91
|
4 | 1,212,298 |
| All lines | — |
1.38
1.4× the market rate
raw 2.62
|
8 | 1,387,342 |
What people complain about New York Life for
Reasons as recorded by the regulator on complaints it confirmed. A complaint is "confirmed" when the department found the company was at fault — not merely that someone was unhappy.
New York Life state by state
Insurance is regulated state by state, and a company's record can differ sharply between them. Each grade below is relative to that state's own market.
| State | Grade | Complaint index | Complaints | Most common reason |
|---|---|---|---|---|
| Texas | — |
1.38
1.4× the market rate
raw 2.62
|
8 | Cust Service Claim Handling; Delays (Claims Handling) |
How to file a complaint against New York Life
Complaints are filed with your state department of insurance, not with us and not with the company. It is free, it is handled by a regulator with authority over the insurer's licence, and a complaint the department confirms is exactly what produces the numbers on this page next year.
Find your state's complaint form →Licensed companies included in these figures
Published so the grouping can be checked. NAIC codes are the identifiers regulators use, and are the basis on which these entities were matched.
Where these figures come from
- State insurance department filings. See data sources.
Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.