Is Fidelity Security Life Insurance Company good at handling complaints?

Across the states we hold records for, Fidelity Security Life Insurance Company recorded 1 confirmed complaints against 2,141,323 policies in force. That is a complaint index of 0.30, where 1.00 is the market average, so it earns a PolicyGrades grade of A.

Fidelity Security Life Insurance Company complaints

Q: What do people complain about Fidelity Security Life Insurance Company for?

The most common confirmed complaint reason recorded against Fidelity Security Life Insurance Company is “Delays (Claims Handling)”, with 3 complaints.

Q: How do I file a complaint against Fidelity Security Life Insurance Company?

Complaints go to your state department of insurance, not to us. They are free to file, and a complaint the department confirms is what appears in these figures the following year.

Across the state records we hold, Fidelity Security Life Insurance Company recorded 1 confirmed complaint against 2,141,323 policies in force — a complaint index of 0.30, about 70% below what its share of the market predicts.

Better than 89% of the 94 companies large enough to grade this period.

By type of insurance

Coverage	Grade	Complaint index	Complaints	Business written
Health insurance	B	0.30 70% below market raw 0.04	1	2,124,719
Life & annuity	—	1.00 about market average raw 0.00	0	16,604
All lines	A	0.30 70% below market raw 0.04	1	2,141,323

What people complain about Fidelity Security Life Insurance Company for

Reasons as recorded by the regulator on complaints it confirmed. A complaint is "confirmed" when the department found the company was at fault — not merely that someone was unhappy.

Delays (Claims Handling) 3

Unsatisfactory Settle/Offer 1

Refund Of Premium 1

Denial Of Claim; Unsatisfactory Settle/Offer 1

Denial Of Claim 1

Delays (Claims Handling); Notice Requirements 1

Coordination of Benefits; Cust Service Claim Handling; Delays (Claims Handling); Denial Of Claim 1

Fidelity Security Life Insurance Company state by state

Insurance is regulated state by state, and a company's record can differ sharply between them. Each grade below is relative to that state's own market.

State	Grade	Complaint index	Complaints	Most common reason
Texas	A	0.30 70% below market raw 0.04	1	Delays (Claims Handling)

How to file a complaint against Fidelity Security Life Insurance Company

Complaints are filed with your state department of insurance, not with us and not with the company. It is free, it is handled by a regulator with authority over the insurer's licence, and a complaint the department confirms is exactly what produces the numbers on this page next year.

Find your state's complaint form →

Licensed companies included in these figures

Published so the grouping can be checked. NAIC codes are the identifiers regulators use, and are the basis on which these entities were matched.

Fidelity Security Life Insurance Company NAIC 71870

Where these figures come from

State insurance department filings. See data sources.

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.