Evanston Insurance Company complaints

Evanston Insurance Company does not write enough business in the states we hold records for to be graded fairly. Small books produce complaint counts that are mostly chance, so the figures below are published without a letter rather than with a misleading one.

By type of insurance

Coverage Grade Complaint index Complaints Business written
Auto insurance
1.00 about market average raw 0.00
0 74
Homeowners insurance
0.93 7% below market raw 0.53
1 18,207
All lines
0.92 8% below market raw 0.53
1 18,281

What people complain about Evanston Insurance Company for

Reasons as recorded by the regulator on complaints it confirmed. A complaint is "confirmed" when the department found the company was at fault — not merely that someone was unhappy.

Premium and Rating 1
Delays (Underwriting); Premium and Rating 1
Delays (Claims Handling) 1
Cust Service Claim Handling; Delays (Claims Handling); Unsatisfactory Settle/Offer 1
Cancellation; Delays (Policyholder Service); Refund Of Premium 1

Evanston Insurance Company state by state

Insurance is regulated state by state, and a company's record can differ sharply between them. Each grade below is relative to that state's own market.

State Grade Complaint index Complaints Most common reason
Texas
0.92 8% below market raw 0.53
1 Premium and Rating

How to file a complaint against Evanston Insurance Company

Complaints are filed with your state department of insurance, not with us and not with the company. It is free, it is handled by a regulator with authority over the insurer's licence, and a complaint the department confirms is exactly what produces the numbers on this page next year.

Find your state's complaint form →

Licensed companies included in these figures

Published so the grouping can be checked. NAIC codes are the identifiers regulators use, and are the basis on which these entities were matched.

Where these figures come from

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.