D

Continental American Insurance Company complaints

Across the state records we hold, Continental American Insurance Company recorded 13 confirmed complaints against 1,089,522 policies in force — a complaint index of 0.97, almost exactly what its share of the market predicts.

Better than 40% of the 94 companies large enough to grade this period.

By type of insurance

Coverage Grade Complaint index Complaints Business written
Health insurance D
0.93 7% below market raw 0.88
12 1,064,253
Life & annuity
1.10 1.1× the market rate raw 58.90
1 25,269
All lines D
0.97 about market average
13 1,089,522

What people complain about Continental American Insurance Company for

Reasons as recorded by the regulator on complaints it confirmed. A complaint is "confirmed" when the department found the company was at fault — not merely that someone was unhappy.

Denial Of Claim 4
Unsatisfactory Settle/Offer 2
Delays (Policyholder Service) 2
Delays (Claims Handling); Unsatisfactory Settle/Offer 2
Delays (Policyholder Service); Refund Of Premium 1
Delays (Claims Handling); Denial Of Claim; Unsatisfactory Settle/Offer 1
Delays (Claims Handling); Denial Of Claim 1
Cust Srvc Policy Holder Srvcs; Refund Of Premium 1

Continental American Insurance Company state by state

Insurance is regulated state by state, and a company's record can differ sharply between them. Each grade below is relative to that state's own market.

State Grade Complaint index Complaints Most common reason
Texas D
0.97 about market average
13 Denial Of Claim

How to file a complaint against Continental American Insurance Company

Complaints are filed with your state department of insurance, not with us and not with the company. It is free, it is handled by a regulator with authority over the insurer's licence, and a complaint the department confirms is exactly what produces the numbers on this page next year.

Find your state's complaint form →

Licensed companies included in these figures

Published so the grouping can be checked. NAIC codes are the identifiers regulators use, and are the basis on which these entities were matched.

Where these figures come from

Figures cover 2023–2025. Grades are rebuilt when regulators publish new files.